Colman Street: 01473 252 071

Spring Road: 01473 727 186

Emergency Ipswich Dentist Mobile: 07793 745 502

General Email: enquiries@ipswichdentist.co.uk

M L Crowe Dental Practice Complaints Procedure

We aim to do everything possible to make your overall experience at our practices a satisfying one. If your expectations have not been met, we welcome feedback in order to improve the service we provide. Most issues can be resolved informally and we encourage our patients to allow us the opportunity to resolve any concerns they may have in relation to their treatment. In addition we also operate an in house complaints procedure outlined in a practice complaints policy available at the practices. Complaints should be addressed to the practice manager and can be given either in writing or verbally. We will prepare a brief statement for you to approve if you wish to make a complaint verbally, unless the matter can be resolved to your satisfaction informally within 24 hours. We will acknowledge written complaints no later than the 3rd working day after they are received. Emailing your complaint to enquires@ipswichdentist.co.uk will assist us in meeting this deadline. Our acknowledgment will include an offer to discuss the handling of your complaint and a timeframe in which we will respond. Usually we will send a response to your complaint within 60 days to allow us time to investigate the matter. Your clinical treatment and that of any family members will not be compromised as a result of your complaint and details of the complaint will not be recorded in your clinical records. If you require assistance in making your complaint, we can give you details of any NHS complaints advocacy services. In addition NHS England (03003112233) for complaints about NHS treatment and the Dental Complaints Service (02082530800) for complaints about private treatment may also provide assistance but we encourage patients to give us the opportunity to resolve their complaint with us directly in the first instance. If we cannot resolve your complaint to your satisfaction and all attempts at local resolution have been exhausted, you may then refer your complaint to the Parliamentary and Health Service Ombudsman (03450154033)

Website Last Updated On 26/10/2018